FAQ

Birthday Spot FAQs


  • Parents
  • Businesses
Birthday Spot is an online marketplace set up to connect parents with birthday venues and entertainment activity providers. Our mission is to make it quick and easy for parents to find, compare and book for their little ones' birthday parties. We are continually expanding the listings and content on the site to deliver the best possible experience and value to both parents and businesses listed on the website.
Nothing, Birthday Spot is totally free to use. Of course if you book a birthday venue or a birthday activity, you need to pay for that, but you can be sure it costs no more to book on Birthday Spot than directly with the businesses.
The businesses listed on the Birthday Spot Website provide the services. No services are provided by Birthday Spot itself.
You should make your decision based on your own independent assessment of the Businesses listed on the Website, based on your specific requirements and the products and services they provide. You should assess the nature, price, value, validity and applicability of the Businesses listed on the Website relative to your requirements and their geographic location.
  • You can send enquiries to as many birthday venues/ activity providers matched with your expectations through our easy to use enquiry form, then you will be contacted by those businesses directly and get their response within 48 hours.
  • If you were happy with their terms, you will sign a contract with businesses and would be able to use Birthday Spot's facilities such as online invitations.
  • You would be able to write a review and rate the birthday venue/ activity provider.
  • Your booking is safe, secure and risk free.
Registering on Birthday Spot enables you to utilise the full functionality of the site including:
  • Sending enquiries on Birthday Spot to multiple venues
  • Rate a birthday venue/ birthday activity or post a review on Birthday Spot
  • Save favourite birthday venues/ birthday activities on Birthday Spot so you can quickly find them later
  • View your enquiries on Birthday Spot
  • Use the facilities of Birthday Spot site after booking such as online invitation
No, we will not send you lots of irrelevant emails. We might just ask you to rate or write a review about the venue/ activity you booked with us
You can login to Birthday Spot and see all of your accounts enquiries there. To login use your email address. If you have forgotten your password you can reset it by clicking on the link Forgot your password on the Login page. If you can't remember your login email address, please contact us at info@birthdayspot.com.au or use our contact us.
What makes Birthday Spot unique is its ability to search based on the budget.
Birthday Spot uses a formula which can compare venues/ activity provider's price and sort them out even when they offer different packages with different prices.
Please contact the business directly and try to resolve any issues. If this does not work please contact us and we will investigate your claims which could lead to the listing being modified or removed. You may also consider leaving a review detailing your experience with their service.
Birthday Spot is an online marketplace set up to connect parents with kid's birthday venues and birthday activity providers. Our mission is to help the businesses listed on our website to find more customers and save their marketing expenses. We are continually expanding the listings and content on the site to deliver the best possible experience and value to both parents and businesses listed on the website.
Birthday Spot is owned and operated by a partnership registered in Melbourne, Australia.
Listing your activities on Birthday Spot is totally free. As a Birthday Spot member, you can list as many kids' birthday venues/ birthday activities as you like for free.
Birthday Spot works on a performance-based model, which means NO ongoing monthly or yearly listing fees. You, kid's birthday party venue, ONLY pay for the events that are successfully booked. Birthday Spot's commission is 8% of the event spent. Birthday Spot offers much more than just listings. You will have access to "Business Portal" to update or change anything related to your business such as introducing new activities, changing your party packages or even posting promotions.
  • Have a FREE way to complement your existing promotion and marketing activity!
  • Want to benefit from exposure to thousands of families looking for services like yours
  • Don't have the time or budget to create your own website
  • Want to be in control of your Listing details from anywhere
  • Want to supplement your existing website with extra exposure online
  • You will only pay when you have a successful booking through Birthday Spot
First you need to create an account as a birthday venue/ birthday activity provider. You will then be taken through a step by step process where you will be able to put your own details on Birthday Spot, including the details of your venue, your activities and facilities, different party packages, your menu and your photos. You can skip on any pages not related to your business by clicking "Not Applicable".
In no time! When you complete our compulsory sections, you will become a part of Birthday Spot's database right away.
Your business name, photos, logos, facilities and packages will be added to Birthday Spot website so that our users can research your business. Your phone number and email address will not be shown on Birthday Spot, but our users will be able to send you enquiries through the website which protects your email from being shown. None of the information provided by you will be provided to other third party without your consent.
You get to manage your own information on Birthday Spot through your own Birthday Spot account. The only thing you won't be able to update is your login email address - to change these please contact us at info@birthdayspot.com.au.
When you get an enquiry, there will be two "preferred dates and times" on it, you also get all the customers' details including their contact info so you can directly get in touch with them to arrange a time suits both of you.
While registering your venue/ activity on Birthday Spot, there is a section you can add in your own T&Cs and payment & cancellation policies. When a customer of Birthday Spot books your venue/ activity, they have an access to agree to your terms and conditions and privacy policy prior to making their booking with you.
When you mark an enquiry as a signed contract on Birthday Spot Website, you will be asked to provide us with the contract's details including the contract cost; then our system generates an invoice for that event which will be sent to you righ away with the due date of a week after the birthday party date. You can also see those invoices in your business portal account and pay directly to our Strip account from there.
When your details meet a user's search criteria, they are included with all the listings that meet that criteria. Customers are also able to sort the results by set criteria; the default sort order is set based on the distance from their specified address, then the rate.
As a business on Birthday Spot, you get to respond to any review you wish. If you think a review is blatantly untrue, contact us and we may be able to remove it for you.
Generally the answer is yes. Of course you should check that you are complying with your franchise agreement. As a business, you can list unlimited activities at multiple venues from the same account which links to one unique email address but after registering, you can add unlimited email address as agents of that business.
You can make one or more of your venues/ activities inactive just if you didn't have any outstanding enquiries or invoice from your own Business Account, but if you would like to remove it permanently, you need to contact Birthday Spot team at info@birthdayspot.com.au and we will do it for you